Returns & Exchanges

We want you to love your gear, but if something isn't right, we accept returns on uninstalled, unused items in their original packaging within 30 days of purchase. Please note that bicycles, custom builds, and used components are generally final sale unless a manufacturing defect is present.

1

Verify Eligibility

Ensure your item is in brand-new condition, has not been mounted to a frame, and includes all original tags and manuals.

2

Pack Your Gear

Securely package the items in a sturdy box with sufficient padding to prevent damage during transit back to our workshop.

3

Include Documentation

Print and include your original order confirmation or a note with your name, order number, and the reason for the return.

4

Ship It Back

Send your package via a trackable service like USPS or UPS to our Walnut Creek headquarters; we will process your refund upon inspection.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing